Distress centres, operating local, regional and national helplines, are an integral, trusted resource for many who are facing stress, thoughts of suicide, or other mental health and addictions challenges. Although there is evidence for the effectiveness of crisis and distress lines, little is known about how they can best meet the needs of diverse people and communities, particularly equity-seeking communities. Our multi-phased study consisted of 1) a national survey of distress centre responders, supervisors, and administrators to understand current approaches and needs related to serving diverse populations in Canada [completed]; 2) over 50 community consultations with diverse community groups across Canada, including Black, Indigenous, LGBTQ2S+, veterans, rural, and those with dis/abilities [completed]; 3) focus groups with diverse groups across Canada working in the crisis/ distress sector to complete Health Equity Impact Assessments, HEIAs [data collection and analysis underway]. Emergent themes and related actions include: increasing the diversity of responders; cultural safety and humility training; improving crisis intervention best-practices; increasing access; trust; and leveraging community strengths. We will elaborate on these findings and share immediate steps for creating more inclusive crisis services.